Returns & Exchanges
At Hello, we want you to love your fashion finds, but if you're not completely satisfied, we offer a 30-day return policy for all unworn items with original tags. Simply follow our easy process to receive a full refund or exchange for a different size.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return.
Print Your Label
Download and print the prepaid shipping label provided and secure it to your original packaging.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup at your convenience.
Receive Your Refund
Once our warehouse inspects the items, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing