Frequently Asked Questions
Everything you need to know about shopping with Hello.
What is the standard shipping time for my order?
At Hello, we process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international shipping.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our returns portal, print your prepaid shipping label, and send the item back in its original condition with tags attached.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Shop Now, Pay Later' options through Klarna and Afterpay.
Where can I find your size guide?
You can find a detailed size chart on every product page right next to the size selection buttons. We provide measurements in both inches and centimeters to ensure the perfect fit.
Are your materials sustainably sourced?
Hello is committed to conscious fashion. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to reach 100% sustainability by 2025.
Can I change or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately for assistance.